Critical Note: Before troubleshooting, please ensure your organization's benefit registration process was completed fully. If you used a specific work email or unique link to redeem the offer, you must use that exact same account information to log in to the Calm app.
If you have already successfully redeemed your subscription through your employer or organization but Premium content is still locked, you are likely logged into the wrong Calm account, or completely logged out.
Follow these sequential steps to verify your account and unlock your Premium content.
Step 1: Verify your login status or refresh the app
Sometimes the app needs a quick refresh to recognize your updated subscription status.
Open the Calm app and tap Profile on your home screen.
Tap the Settings gear icon in the upper left corner.
If you see Sign up or Log in, tap it, and select Log in at the bottom of the page.
If you are already logged in, scroll to the bottom, tap Log out, fully close/hard-quit the Calm app, reopen it, and log back in.
Step 2: Confirm you are using the correct email address
It is very common to accidentally create a duplicate Calm account using a personal email instead of the work email used to claim the benefit.
Navigate back to your Profile and tap the Settings gear icon.
Look at the email address listed at the top of the menu.
Check if this matches the exact email address you used when redeeming your organization's benefit.
If it doesn't match: Tap Log out at the bottom of the screen, and log back in using the correct email address.
Still unable to unlock Premium?
If you can't remember which email address you used to redeem the benefit, try logging in with any alternative personal or professional email addresses you own.
If you are still stuck, our support team can find your active subscription for you. Please contact us via Calm Support Portal so we can look up your account details.