Frequently Asked Questions

How do I redeem my subscription access?

For steps on redeeming your organization-provided subscription, please view the following Help Center article: How to redeem your subscription provided by your organization

Can I redeem the subscription if I already have a paid subscription on my account?

You can redeem the subscription provided by your organization once your current paid subscription has been canceled. For step-by-step instructions, please view the following Help Center article: How to Cancel Your Subscription or Free Trial

Now that my organization provides Calm Premium for free, can I receive a refund for my previously purchased yearly subscription?

We’ll be happy to offer a refund for yearly subscription purchases that were made within 30 days through the calm.com website or the Google Play Store. However, we are unable to issue refunds for purchases that are older than 30 days. To learn more about our refund policy and how to request a refund, please view the following Help Center article: Receiving a refund

I receive an error when I’m trying to redeem my Calm Business benefit. Now what?

If you are receiving an error while attempting to redeem your subscription access, please refer to the troubleshooting steps in this article: I received an error while trying to redeem my Calm Business Benefit

I've redeemed my subscription but the Calm Premium content is still showing up with a locked symbol. What are my next steps?

The first thing to do is make sure you are signed in to your Calm account using the same email address and password you used to sign up for your Calm subscription.

• To sign in to the Calm website, click 'Log in' in the upper right corner.
  
• To sign in to the Calm app, tap 'Profile' on the home screen. In the Profile menu, select 'Sign up or Log in'. If your screen reads 'Create your Calm account,' please select 'Log in' at the bottom.
  
  • If you do not see the option to 'Sign up or Log in', please first log out of your Calm app. To log out, tap the 'Profile' button in the bottom right corner of the home screen, then select the Settings gear icon in the upper left corner. Scroll down and you will see an option to log out. After logging out please quit the app, and then re-launch it. From here, log back in by heading to 'Profile' and selecting the option to log in.
    
  • If this does not work for you, please make sure that your Calm app is updated to the latest version.

Can I continue using my Calm account after I leave my organization?

Yes, you will still have access to your Calm account however, you’ll no longer have access to the Calm Premium subscription that was redeemed through your organization. If you created a Calm account using your previous work email address, you can update your account with your preferred, personal email address. To do this, tap on ‘Profile’ located in the bottom right corner of the Calm app. Next, tap on the Settings menu located on the top left side. From there, tap on “Account Info” and you’ll then be able to update your email address.
Please note, deleting a Calm account should not be used as a way to troubleshoot and should be avoided while attempting to redeem your organization-provided subscription. If you have any further trouble accessing Calm's premium content, please write to our support team here and provide a screenshot of the locked content, along with the email address on your Calm account.