I Received an Error While Trying to Redeem My Calm benefit

You may run into one of the errors below when attempting to redeem your Calm benefit. Please take the recommended steps below, depending on which error you receive. If you are receiving an error that is not listed on this page while attempting to redeem your benefit, please reach out to Calm's support team here for further assistance.

I get an 'Oops! Something went wrong’ error message in the app. 

If you received this error after entering your Organization ID or Organization Email, then it means that the email address, or ID you entered is not on your organization’s eligibility file. Please double-check for any accidental typos and try again. If you believe that there has been a mistake, please reach out to your HR or benefits administrator to confirm what method of redemption you should use to redeem your Calm benefit.
If you received this error after entering your Group Code, please reach out to your HR or benefits administrator to confirm your eligibility and receive a new Group Code.
If you received this error after logging into your organization's internal website, then this could mean that the credentials you used on your organization’s website did not work. Please check for any typos you may have accidentally made or reach out to your HR or benefits administrator to confirm your eligibility for the Calm benefit.

I get a 'Premium already redeemed’ error in the app. 

This error means that you have already successfully redeemed your Calm benefit on an existing Calm account. If you’re still seeing locked content inside the app, please reach out to our support team here for further assistance. 

I get a 'No more memberships can be claimed’ error in the app. 

This error means that your organization has reached the maximum amount of seats redeemed under this Group Code. Please reach out to your HR or benefits administrator to let them know that you received this error so that they can unlock additional seats so you can redeem your benefit.

I get the 'Your Email/ID used is not on your organization's eligibility file' error message.

If you get this error message when you enter your unique ID, it means Calm does not have the ID or work email you've entered on file. Please confirm you are using the correct ID or work email address and that there are no accidental typos made. If you are still having trouble, please reach out to your HR or benefits administrator to ensure your unique ID was included on the list of eligible IDs uploaded into their Calm Partner Portal.

I get a 'Welcome to Calm! Single Sign On is required' error message.

If you get a 'Welcome to Calm! Single Sign On is required' error message during the redemption process, this could mean that you have not logged in to your employee portal account. Please confirm with your HR or benefits administrator that you are logged in to the correct employee account.