The 40% off promotion link I received is not offering me a discount. What should I do?
You may be opening the link through our app. This discount is only available on the Calm website. To ensure that you are opening the link through our website, please try the following options:
- Open the link with a desktop computer using a web browser; we recommend using Google Chrome.
- Open the link within your email on your phone by tapping and holding the link until a list of options appears. Select the option "Open in New Tab".
- Open the email through an email application such as the Gmail app and tap the link.
Can I use the discount to extend my current yearly subscription?
No. Our promotional discount on a yearly subscription is designed for Calm users who do not already have an active subscription. Using this offer will not extend your current Calm subscription's expiration date by 1 year. Instead, it will activate a new subscription starting today, which will expire 1 year from today. We are unable to change the expiration date of your subscription.
Can I use the discount to buy a gift card for someone?
No. At this time, we are not able to apply a subscription discount to gift cards.
I've just purchased a subscription using this discount, but I am still seeing locked content.
Please ensure that you are logged in to the Calm app using the same credentials used to purchase the Calm subscription. Please visit this page for more information on how to log in to your Calm account.
Do I need to create a new account to use a promotional discount?
No. You do not need to create a new account in order to use the discount. You just need to make sure you’re signed in to your existing Calm account, and please make sure this account does not currently have an active subscription.
My credit card is valid but I'm getting an error when I try to make a purchase.
Please click here to read our help article for further information and troubleshooting to resolve credit card purchase errors.