If you are trying to purchase a subscription on the Calm website and receive a message saying "There was an error charging your card," your payment has not gone through.
Why did my payment fail?
There are a few common reasons your payment may have been declined:
- Fraud protection: Some banks and credit card providers erroneously flag Calm charge attempts as fraud. When this happens, your bank automatically blocks the transaction to protect your account.
- Insufficient funds: Your card may not have enough available balance or credit to cover the charge.
- Incorrect card details: Your card number, expiration date, CVC, or billing zip code may not match what your bank has on file.
- Recurring charge blocks: Some banks block recurring or subscription charges by default as a security measure, even if one-time purchases go through fine.
- International charges: Calm.com is based in the USA, so your bank may flag or block the charge if it doesn't recognize or allow payments from outside your country.
Steps to Fix the Checkout Error
If your credit card is being declined on the Calm website, try the following troubleshooting steps to complete your subscription purchase:
Check your details: Confirm that you are entering your card details correctly (including the card number, expiration date, and security code).
Contact your bank: Reach out directly to your bank or credit card provider to confirm there is nothing blocking charges on your account. Ask them to remove any fraud flags they have in place that might prevent a Calm charge from going through.
Try an alternate card or payment method: If possible, try using a different credit card or payment method to complete your purchase.
Wait and try again: If the steps above do not work, close the page, wait 48 hours, and then try the purchase again.