If you are trying to purchase a subscription on the Calm website and receive a message saying "There was an error charging your card," your payment has been declined.
Why did my payment fail?
The most common reason for this error is that some banks and credit card providers erroneously flag Calm charge attempts as fraud. When this happens, your bank automatically blocks the transaction to protect your account.
Steps to Fix the Checkout Error
If your credit card is being declined on the Calm website, try the following troubleshooting steps to complete your subscription purchase:
Check your details: Confirm that you are entering your card details correctly (including the card number, expiration date, and security code).
Contact your bank: Reach out directly to your bank or credit card provider to confirm there is nothing blocking charges on your account. Ask them to remove any fraud flags they have in place that might prevent a Calm charge from going through.
Try an alternate card: If possible, try using a different credit card to complete your purchase.
Wait and try again: If the steps above do not work, close the page, wait 48 hours, and then try the purchase again.