Requesting a Refund from Apple After Being Charged

How to Request a Refund for an Apple/iPhone Subscription

Who has your money?

• Apple is the retailer. When you subscribe via the App Store, you pay Apple directly. Calm never receives your credit card or billing details.

• The Result: Calm Support cannot process refunds for these charges. We physically do not have the ability to reverse the transaction. You must request it from Apple.

Step-by-Step Refund Instructions 

Apple handles these requests entirely online.

1. Go to the Portal: Visit reportaproblem.apple.com.

2. Log In: Sign in with your Apple ID and password.

3. Find the Charge: Look for "Calm" in the list of recent purchases.

4. Select Option: Tap the drop-down menu "I'd like to..." and select "Request a refund".

5. Choose Reason: Select the reason (e.g., "I didn't mean to buy this" or "Right of Withdrawal").

6. Submit: Apple will review your request. See this article for additional information.

Troubleshooting Common Issues

• "The charge is 'Pending'":

  • If the charge says Pending on your bank statement or in Apple's portal, you cannot request a refund yet.

  • The Fix: You must wait (usually 24 hours) for the charge to "Post" or "Clear" before the refund option becomes available.

• "I don't see the charge":

  • You might be logged into a different Apple ID. Check your email receipt to see which email address was billed.

• "Apple denied my refund":

  • Since Apple controls the decision, Calm cannot overturn their ruling. However, you can try appealing the decision through the same "Report a Problem" portal.