How do I redeem my subscription access?
For steps on redeeming your organization-provided subscription, see How to Redeem Your Organization's Free Calm Premium Subscription.
Can I redeem the subscription if I already have a paid subscription on my account?
You can redeem your organization's subscription once your current paid subscription has been canceled. For instructions, see How to Cancel Your Subscription or Free Trial.
My organization now provides Calm Premium for free. Can I get a refund for my previous purchase?
We can refund yearly subscription purchases made within the last 30 days through the calm.com website or the Google Play Store. We're unable to refund purchases older than 30 days. For details on eligibility and how to request a refund, see Receiving a Refund.
I received an error while trying to redeem my Calm benefit. What now?
See our Troubleshooting: Error Messages When Redeeming a Calm Benefit guide for next steps.
I redeemed my subscription, but Premium content still shows as locked. What are my next steps?
Try these steps in order:
- Confirm you're signed in with the same email and password you used to redeem your subscription.
- On the Calm website: Click Log in in the upper right corner.
- On the Calm app: Tap Profile, then Sign up or Log in. If you see "Create your Calm account," tap Log in at the bottom instead.
- If you don't see a login option: Log out of the Calm app first (Profile > Settings gear icon > Log out), fully quit the app, then relaunch it and log back in.
- Still not working? Make sure your Calm app is updated to the latest version.
If content is still locked after trying these steps, see Troubleshooting: Premium Content is Locked After Redeeming an Organization Benefit.
Can I keep using my Calm account after I leave my organization?
Yes! You'll keep your Calm account, stats, and history, but you'll lose access to the Premium subscription provided through your organization.
If you signed up using your work email, you can switch to a personal one: tap Profile > Settings > Account Info, then update your email address.
Please Note: We do not recommend deleting your Calm account as a troubleshooting step while trying to redeem your organization's subscription. Deleting your account can complicate the redemption process rather than fix it.
Still need help? If you're still having trouble accessing your employer-provided subscription, or if these steps didn't resolve your issue, please submit a request directly to our Calm Support Desk.