As a free Calm user, you may occasionally see in-app notifications or upsell screens with various promotions. These offers may include an additional free trial, an extended 14-day trial, or a discount (such as 40% to 50% off a yearly subscription).
Eligibility & Checking Out
Am I eligible for these trial or discount offers? Not all users are eligible for the offers shown. It is very important that you read the order details carefully prior to checking out. The checkout screen will always show your trial start date, your payment start date, the exact amount to be charged, and your subscription details.
Troubleshooting Unexpected Charges
Why was I charged immediately while redeeming an in-app offer? The charge amount and the date of the expected charge are always shown prior to completing a purchase. If you were charged immediately instead of receiving a free trial, it is likely that you were ineligible for that specific offer.
How to Get Help with a Charge (By Platform)
If you need to make changes to your subscription or transfer it to another account, please follow the instructions below based on where you made the purchase.
If you purchased through Apple (iTunes):
Changes/Refunds: Apple does not grant Calm the ability to make changes to your Apple-billed subscriptions. You will need to reach out to Apple Support here for additional assistance.
Transfer Option: Alternatively, Calm is able to transfer the subscription to another Calm account. Please contact our support team here with the Order ID number (located on your Apple receipt) and provide the email address of the account you'd like to transfer the subscription to.
If you purchased through Google Play:
Changes/Refunds: Google Play does allow its developers the ability to make subscription changes. Please contact our support team here for assistance. You will need to provide your GPA number, which is located on your Google Play receipt.
Transfer Option: Calm is also able to transfer the subscription to another Calm account. Please contact us and provide the email address of the account you'd like to transfer the subscription to.