This article applies only to groups of 5 to 100 people who purchased a Calm Team Plan before July 16, 2024. If you’ve purchased Calm for organizations on or after July 16, 2024, please refer to the FAQ article here.
What if I want to stay on the legacy Team Plan product?
We are glad to hear that you have enjoyed our legacy Team Plan product! This product was one of our first Calm products for organizations, and our team wanted to update it to better match the needs and requests of our existing customers. Rest assured that all of your benefits within the Team Plan will remain in addition to other exciting product features to support your people with their mental well-being.
With the launch of our new self-serve experience, we have discontinued the service of the legacy Team Plan subscription.
Will my pricing change now that I have new features inside the Partner Portal?
Your pricing will remain the same.
Where can I go to learn about the new features inside my Partner Portal account?
To learn more about your new Partner Portal features, you can take an interactive tour of the Calm Partner Portal here.
How can I upgrade my total covered lives on my plan?
To purchase additional covered lives, navigate to the Plan & Payment tab inside your Partner Portal account and select the 'Upgrade coverage' button.
How can I downgrade my total covered lives on my plan for my next renewal?
To downgrade the number of covered lives, please reach out to the Calm’s Support team at calmbusinesshelp@calm.com within two weeks from your upcoming renewal date. At that time, please ensure that your eligibility file has been updated to reflect your preferred amount of covered lives.
Please note, that updating the Users tab in the Partner Portal does not automatically change the number of covered lives you are paying for upon renewal.
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