⚠️ Important Access Check
This article only applies to administrators who have a Plan & Payment tab inside their Partner Portal account. If you do not see this tab, please contact your Customer Success Manager (CSM) directly to manage your upcoming renewal.
How to Check Your Renewal Date
To see when your current plan ends and when your next billing cycle begins:
Log in to the Calm Partner Portal.
Click on the Plan & Payment tab.
Locate your upcoming renewal date in the Your plan section, listed right next to Next bill date.
How to Cancel Your Auto-Renewal
If you decide to cancel your plan's auto-renewal, you must do so before your next bill date.
Navigate to the Plan & Payment tab within the Calm Partner Portal.
Scroll to your plan details and click the red Cancel plan button.
💡 Note: Once canceled, your organization and team members will continue to have full access to Calm Premium content until your current annual subscription period ends.
How to Confirm Your Cancellation Is Successful
If you aren't sure if your cancellation went through, check your Plan & Payment tab.
If you see a Reactivate button, your subscription is successfully canceled and will not renew.
If you see the red Cancel plan button instead, your account is still set to auto-renew.
If your portal shows the Reactivate button but you were still unexpectedly charged, please contact the Calm Support Team.
Downgrading Covered Lives (Seats) Before Renewal
The cost of your plan is determined by the total number of "covered lives" (member seats) you purchase. While larger seat counts yield higher discount rates, you can request a downgrade if your hiring plans have changed.
⚠️ Critical Warning: Simply removing users or updating the list on your Eligibility tab does not automatically change your billing tier or lower your seat count for renewal.
Steps to Safely Reduce Your Seat Count:
Update your roster: Ensure your user eligibility file is fully updated on your Eligibility tab to reflect your preferred lower seat count.
Contact Support early: Reach out to the Calm Support Team within two weeks of your upcoming renewal date to explicitly request a plan downgrade.
Tracking User Adoption Safely
To protect user privacy, Calm cannot provide a list of specific individuals who have redeemed their benefits. However, you can check your overall team adoption rates:
Go to the Reporting tab.
Look for the Signups All Time metric to see the percentage of your eligible population using the app.
Note: This data will remain hidden until at least 10 people in your group have redeemed their Calm benefit.
Billing, Pricing, and Downloading Receipts
Billing Frequency: Calm for organizations operates strictly on annual subscription plans. We do not offer monthly billing options.
Payment Terms: The credit or debit card provided at checkout is billed as a single, upfront payment for the full year at the time of purchase.
How to Download a Receipt or Invoice:
Log in to your Calm Partner Portal Admin Account.
Click on the Plan & Payment tab.
Scroll down to the Billing history section.
Locate the Invoice column and click on the Cloud Icon next to the charge to download your PDF invoice.
If the cloud icon is missing next to a finalized charge, please contact the Calm Support Team.
Need Extra Help? Contact Support
While Calm does not offer phone-based customer service, our email support team can assist you with any billing or renewal questions.
When you message the Calm Support Team, please include the following details so we can find your account instantly:
Your Partner Name (Found under Account tab > Account Details)
Your Partner subscribe link (Found under Account tab > Account Details)