Managing a Team Plan / Using the Team Partner Portal FAQ

If you are interested in purchasing the Team Plan but have questions before getting started, we encourage you to read the FAQ available here.

For those who have already purchased their Team Plan, read the FAQ below for assistance managing your Team and using your Team Admin Partner Portal. 

I've purchased a Team Plan. What do I do next? 

Within your Calm Partner Portal, click on the Home tab and follow the recommended steps outlined under the Get Set Up section to complete your Team's set up and begin using Calm as a group.

How do my Team members activate their Calm access? 

Once the Team Admin has completed the recommended steps outlined under the Get set up section on the Home tab, designated Team members will be able to activate their access to Calm. Team members must access the Team's unique URL and verify their eligibility by entering the same email address that was included on the eligibility file uploaded to the Partner Portal by the Team Admin. After doing so, they will be prompted to create a Calm account or log in if they already have one and their Calm Premium access will immediately apply to their Calm account. If a Team member encounters any trouble, please direct them to this article for further assistance getting started with Calm. 

How do I access my Team's Partner Portal as a Team Admin? 

As soon as the Partner Portal account is created, the person who purchased the Team Plan is emailed a link to log in to their Team's Partner Portal account. If you don't see this email in your inbox, we recommend checking your spam folder. 

On the login screen, click "Forgot Password" if you are having trouble logging in to your Team's Partner Portal.

If you're still experiencing trouble accessing your Partner Portal account as an Administrator, please reach out to Calm's Business support team here.

Can my Team have more than one Team Admin? 

Yes! A Team Admin can add additional Admins on the Account tab within the Calm Partner Portal. Please note, all Admins have access to the Plan & Payment tab which allows the option to purchase additional covered lives.  

Can I update who is on our Team mid-year? 

Yes! You can upload a new eligibility file at any time within the Calm Partner Portal to adjust who has access to the Calm Business benefit. This option allows you to add or remove multiple team members at once. When a new eligibility file is uploaded, the members that are no longer on the file will lose access to Calm Premium provided through your Team Plan at the end of the current month. New members on the eligibility file will be able to activate their Calm Premium access using your Team’s unique URL immediately. Please note that if a new eligibility file exceeds the number of purchased seats on your Team Plan, you will be prompted to purchase additional covered lives on your plan.

You can also remove team members from your eligibility file at any time on the "Users" tab in your Partner Portal account. To remove an employee, click the red "-" button next to the employee in question. Note that this option allows you to remove only one employee at a time.

Can I add additional seats to my Team Plan mid-year? 

Yes, all Team Admins will be able to purchase additional covered lives on their Team Plan at a prorated rate on the Plan & Payment tab within the Calm Partner Portal. Please note, that you will not be able to decrease the number of covered lives once the purchase is complete.

Will my Team Plan auto-renew? How do I cancel the auto-renewal of my Team Plan? 

To determine the status of your subscription, go to the Plan & Payment tab within the Calm Partner Portal. On this page, Team Admins can cancel the subscription. Once a Team Plan subscription has been canceled, team members will continue to have access to Calm Premium until the current subscription period ends.

Am I able to see if my Team members are using Calm? 

Yes, the Reporting tab inside the Calm Partner Portal includes aggregated data on how your Team is using Calm, including sign-up rate, engagement rate, the type of content most often listened to, and more. Please note, data will be shared in aggregate once 10 or more team members have joined, as we do not share identifying information per our Privacy Policy.