I Received an Error While Redeeming My Kaiser Permanente Calm Benefit

If you encountered an error message while trying to redeem your Calm benefit through Kaiser Permanente, try the following steps.

Step 1: Sign out and sign back in to your Kaiser Permanente account

1. Sign out of your Kaiser Permanente account at kp.org
2. Sign back in and return to kp.org/selfcareapps
3. Select Get Calm and try redeeming again

Step 2: Try a different web browser

If the error persists, try opening kp.org/selfcareapps in a different web browser or in a private/incognito window.

Contact Calm Support

If you are still seeing an error, please contact our support team here and include a screenshot of the error message.