At Calm, we know your time is valuable. To provide you with the fastest, most secure, and most accurate assistance possible, our dedicated Support team operates entirely via email.
While we do not offer a customer service phone number, our digital-first approach allows us to deliver a superior support experience. Here is why we have chosen to assist you via email:
The Benefits of Email Assistance
Clear, Clickable Instructions: Phone agents can only describe where to click, which can be confusing. Through email, our team can provide direct, clickable links that take you straight to the exact account settings, billing portals, or specific meditations you need.
Accurate Technical Troubleshooting: It is often difficult to describe a technical bug out loud. Through email, you can send us screenshots or screen recordings of exactly what is happening on your device, allowing our tech team to identify and resolve the issue much faster.
A Written Record: You will always have a complete written copy of our troubleshooting steps and solutions right in your inbox, allowing you to refer back to them anytime you need.
Enhanced Privacy & Security: Handling account details, subscription receipts, and billing matters in writing ensures a higher level of privacy and security compared to reading sensitive information out loud over the phone.
How to Contact Us
We are here to help! To ensure your request reaches the right team quickly, please use one of the two methods below:
Method 1: The Help Widget (Fastest) The quickest way to find answers or escalate your request is via the Help Widget located in the bottom right corner of this screen.
Method 2: Submit a Request Form If you prefer to fill out a detailed form directly, you can submit an email ticket to our team here. Please be sure to include the email address associated with your Calm account and any relevant screenshots so we can assist you right away!
Pro Tip: Check Your Spam Folder!
If you have submitted a ticket but haven't seen a reply from our team yet, please be sure to check your Spam or Junk email folders. Sometimes our responses get accidentally filtered there by your email provider!