If you're experiencing issues with loading, playback, or crashing while using the Calm website, follow these steps in order to get back to your practice.
1. Check your internet connection
Test other websites: Try opening another website in your browser to help narrow down the issue to a network or Calm-specific issue.
Switch connections: If possible, try switching from WiFi to a mobile hotspot (or vice versa).
Reset your router: If you discover the issue occurs only while you are on WiFi, resetting your router may help Calm reconnect to the server.
Disable VPNs: Some VPNs can interfere with Calm's media servers. Temporarily turn these off and try playing content again.
2. Refresh your browser
Refresh the page: Use the refresh button or
Cmd + R(Mac) /Ctrl + R(Windows) to reload the site.Clear Cache and Cookies: Refresh your browser cache and clear your browser cookies. Make sure you update the timeframe to All-Time instead of the preselected amount of time.
Try Incognito mode: Open an Incognito or Private window to see if a browser extension is interfering with the site.
3. Check for browser updates
Ensure you are using the most recent version of your web browser for the best experience.
Update your browser: You can use this guide for instructions on how to check for updates based on the browser you are using.
Try a different browser: We generally recommend using the latest versions of Google Chrome or Safari.
4. Log out and back in
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Refresh your session: Click on your Profile icon and select Log out. Log back in with your account details to refresh your subscription status and account data.
For step-by-step instructions, please see: How to Log In and Log Out of Your Calm Account.
Additional Resources
Check our Recently Resolved Technical Issues article. If you are experiencing a known issue listed there, ensure your app is updated to the version specified in the fix.
Still having trouble?
If you are still experiencing issues after trying the steps above, please reach out to our support team here. To help us solve your issue as quickly as possible, please include the following in your message:
Account Email: The email address associated with your Calm account.
Web Browser: The name and version of the browser you are using.
Description of the issue: A brief explanation of what is happening (and any relevant screenshots).