If your healthcare provider or employer changes, you may be invited to continue your Calm Health sponsorship with a new provider. You can update your sponsor details in the Profile settings of the Calm Health app or website.
You'll need a Calm Health invitation link or access code from your new provider to complete this process. If you're unsure how to get this, please contact your HR or benefits administrator.
Change via the Calm Health app or website
- Launch the Calm Health app and log in. Tap Profile in the bottom right corner of your screen.
- Website users: Click the Profile tab in the top navigation bar.
- From the Profile screen, tap Your Calm Health Sponsor, located just below your personal details, to view your current sponsorship.
- At the bottom of this screen, tap Update Sponsor.
- Enter the access code provided by your new sponsor.
- If prompted with an authorization or consent screen, tap I Accept to continue.
- Enter your eligibility details from your new provider. This may include your work email, member ID, employee ID, or date of birth. If you're unsure what to enter, contact your benefits administrator for clarification.
- Once the update is successful, you'll see a confirmation message before being redirected to your Profile Sponsorship screen, where your updated sponsorship details will appear.
Note: If your sponsorship has already ended and you don't yet have a new sponsor, see Calm Health Access: What Happens When Your Sponsorship Ends.