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The Calm Health App or Website Isn't Working - Troubleshooting Steps

Monica H.
Updated

Calm Health App

If you're having trouble using the Calm Health app, here are a few troubleshooting steps you can try:

  1. Double-check your internet connection. We recommend a strong WiFi or cellular data connection.
  2. Restart your device. Power it off for a few minutes, before powering it back on and launching the Calm Health app on a strong internet connection.
  3. Delete and re-install the Calm Health app.
  4. After reinstalling the app, log back into your Calm Health account using the original method you created your account with.
  5. Disable any VPNs. Unfortunately, VPNs do not always have reliable network connectivity. If you are not using a VPN, try disabling your WiFi connection and use cellular phone data instead. 
  6. Make sure your Calm Health app is up-to-date. You can check the App Store on your device for any available updates. 

Calm Health Website

If you're experiencing an issue when using the Calm Health website, here are a few troubleshooting steps you can try:

  1. Double-check your internet connection. We recommend a strong WiFi connection.
  2. Check your web browser is up-to-date. You can use this help article for more information on how to check based on the current browser you're using: https://www.whatismybrowser.com/guides/how-to-update-your-browser/ 
  3. Try a different web browser. We generally recommend Google Chrome or Safari.
  4. Refresh your browser cache and clear your browser cookies. Make sure you update the timeframe to All-Time instead of the preselected amount of time.
  5. Try using an incognito or private browser to access the Calm Health website.
  6. Disable any VPNs. Unfortunately, VPNs do not always have reliable network connectivity. If you are not using a VPN, try using an alternate internet connection if possible. 

If you are still having trouble after trying these steps, you can reach out to our support team at support@calmhealth.com. Please include a description of the issue you're experiencing and any relevant screenshots, if applicable. 

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