Gerber customers who spend over $150 on Gerber.com after July 21, 2022 will be offered a “free gift”. (Users must have a Gerber account and be signed in.)
Below are some frequently asked questions for those who have received an access code from Gerber as their free gift.
1. How to redeem your Calm Premium offer:
- Locate your Calm offer code in your email inbox from Gerber
- Navigate to https://www.calm.com/b2b/gerber/subscribe
- Sign in to your existing Calm account or create a new account if you do not yet have one.
- Enter your offer code found in your email from Gerber.
Congrats! Your premium access to Calm will automatically activate for the Calm account you used during Step 3. Download the Calm app and log in to your Calm account.
For more information on how to download the Calm app and on what type of devices Calm can be accessed, click here.
2. Can I redeem my offer code from Gerber if I already have an active subscription on my Calm account?
Yes, you can redeem the subscription from Gerber once the auto-renewal of your current paid subscription has been canceled. For step-by-step instructions, please view our help center article: How do I turn off auto-renewal or cancel my subscription?
Please note that redeeming your code will not extend the length of your current subscription. The 1 year will begin as soon as the code has been redeemed. We recommend waiting for your previous Calm subscription to come to an end before activating your offer from Gerber. (Access codes are valid until July 2023.)
3. I've redeemed my offer code from Gerber but the Calm Premium content is still showing up with a locked symbol. What are my next steps?
The first thing to do is make sure you are signed in to your Calm account using the same email address and password or sign-in method you used to redeem your Calm subscription. For example, if you used "Sign in with Apple" when you redeemed your offer code at Calm's website, then you must also use "Sign in with Apple" on your mobile device to access Calm Premium.
- To sign in to the Calm website, click 'Log in' in the upper right corner.
- To sign in to the Calm app, tap 'Profile' on the home screen. In the Profile menu, select 'Sign up or Log in'. If your screen reads 'Create your Calm account,' please select 'Log in' at the bottom
- If you do not see the option to 'Sign up or Log in', please first log out of your Calm app. To log out, tap the 'Profile' button in the bottom right corner of the home screen, then select the Settings gear icon in the upper left corner. Scroll down and you will see an option to log out. After logging out please quit the app, and then re-launch it. From here, log back in by heading to 'Profile' and selecting the option to log in.
- If this does not work for you, please make sure that your Calm app is updated to the latest version.
If you have any further trouble accessing Calm's premium content, please write to our support team here and provide a screenshot of the locked content, your offer code from Gerber, and the email address on your Calm account.
4. Will I be charged when my subscription through Gerber ends?
No. When your 1-year Calm Premium membership expires, the premium content will become locked. At this time, you will be able to continue your access to Calm Premium by purchasing a subscription.
5. I can't find my offer code from Gerber. What do I do?
Please note, only those who spent $150+ on Gerber.com AND selected Calm as their free gift, will qualify for this offer.
If you are unable to find this email, please locate your Gerber order confirmation email and confirm your eligibility for this offer. Only those whose confirmation email includes both a purchase of the $150+ at Gerber.com and the Calm Premium gift will receive an access code.
After confirming your eligibility, if you are still unable to locate your offer code, please reach out to Gerber's team here.
6. Where can I get more help?
If you have any trouble activating your Calm account or using Calm's content, please contact our support team here.
If you would like assistance locating your offer code for Calm, please reach out to Gerber's team here.
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