Redeemed an employer-provided subscription but content is still locked

I already redeemed the subscription through my employer, but the Calm content is still locked.

If you have already successfully redeemed your subscription through your employer and you’re unable to access Calm Premium content, then this likely means one of the following:

• You’re not logged into your Calm account 
• You’re not logged into the Calm account that was used to redeem this subscription

Step 1: Check that you’re logged into Calm

To log in to the Calm app, tap 'Profile' on your home screen, click Settings gear icon in the upper left corner and then select 'Sign up or Log in.' On this page, tap 'Log in' at the bottom.

If you are already logged in, log out and hard-quit the app, then re-open it and log back in.

Step 2: Confirm that the email address that you're currently logged in with is the email address that you used to redeem your employer-provided subscription

It’s possible an additional Calm account was created by mistake when redeeming this offer. We recommend checking to see if you used another email address to redeem this subscription. 

If you see that you are not logged into Calm with the email address that you used to redeem your employer-provided subscription, log out of your Calm account, and then log back in with the correct email address.

If you’re not sure which email address you used to redeem this subscription, we recommend attempting to log into Calm with any other personal or work email addresses that you own to see which one you may have used to redeem.

If you’re not sure which email address you used, please contact support here so we can look into your account information.