The first thing to do is make sure you are signed in to your Calm account using the same email address and password you used to sign up for your Calm subscription.
To sign in to the Calm website, click 'Log in' in the upper right corner.
To sign in to the Calm app, tap 'Profile' on the home screen. In the Profile menu, select 'Sign up or Log in'. If your screen reads 'Create your Calm account,' please select 'Log in' at the bottom.
If you do not see the option to 'Sign up or Log in', please first log out of your Calm app. To log out, tap the 'Profile' button in the bottom right corner of the home screen, then select the Settings gear icon in the upper left corner. Scroll down and you will see an option to log out. After logging out please quit the app, and then re-launch it. From here, log back in by heading to 'Profile' and selecting the option to log in.
If this does not work for you, please make sure that your Calm app is updated to the latest version.
If you have any further trouble accessing Calm's premium content, please write to our support team here and provide a screenshot of the locked content, along with the email address on your Calm account.