If you're experiencing an issue when using the Calm website, here are a few troubleshooting steps you can try:
- Double-check your internet connection. We recommend a strong WiFi connection.
Check your web browser is up-to-date. You can use this help article for more information on how to check based on the current browser you're using: https://www.whatismybrowser.com/guides/how-to-update-your-browser/ - Try a different web browser. We generally recommend Google Chrome or Safari.
- Refresh your browser cache and clear your browser cookies. Make sure you update the timeframe to All-Time instead of the preselected amount of time.
- Try using an incognito or private browser to access the Calm website.
- Disable any VPNs. Unfortunately, VPNs do not always have reliable network connectivity. If you are not using a VPN, try using an alternate internet connection if possible.
If you are still having trouble after trying these steps, you can reach out to our support team here. Please include a description of the issue you’re experiencing and any relevant screenshots, if applicable.