You may run into one of the errors below when attempting to redeem your Calm Health sponsorship. Please take the recommended steps below, depending on which error you receive. If you are receiving an error that is not listed on this page while attempting to redeem your sponsorship, please reach out to Calm Health's support team by email at support@calmhealth.com for further assistance.
I get a "Your eligibility has not been confirmed" error message in the app or on the website.
If you received this error after entering your access code, member ID, date of birth, or code provided by your health insurance provider, physician, or employee it means there may be an error with your eligibility details. Please double-check for any accidental typos and try again. If you receive the error message again, please reach out to our support team at support@calmhealth.com for further assistance.
I get an "App not available in your country or region" error message on my device's app store.
This error means that you may be trying to access the Calm Health app from outside the United States. At this time, the Calm Health app and website are only available to users based within the United States.
I get a "We couldn't send the SMS. Please try again later" error message when securing my account.
If you receive this error message when attempting to secure your Calm Health account with Multi-Factor Authentication (MFA), it means that you may be using a non-US phone number. At this time, the Calm Health app and website can only be accessed by users within the United States, with a valid US phone number.