February 18: There is a known issue on our latest iOS app version, v5.12.1, that causes slow loading time. The app may get stuck on the "take a deep breath" loading screen for up to a few minutes.
Please try leaving the app open on the loading screen, as this should allow the app to fully load. Upon subsequent app launches, the app should then load normally without any delay on the "take a deep breath" screen.
If this does not work for you, please try deleting and reinstalling the app. You can read about how to delete an app on an iOS device here.
If you are experiencing issues on an older version of the iOS app, please update to the latest version, then follow the steps above if you experience any loading issue.