Our Calm Teams product changed on January 26, 2021. If you purchased Calm Teams before January 26, 2021, please this FAQ for further assistance.
If you are interested in purchasing Calm Teams but have questions before getting started, we encourage you to read the FAQ available at to bottom of www.calm.com/business/teams
For those who have already purchased their Calm Team, read the FAQ below for assistance managing your Team and using your Team Admin Parter Portal.
I've purchased the Teams product. What do I do next?
Within your Team Admin Partner Portal, click on "Get set up" and follow the 3 steps outlined here to complete your Team's set up and begin using Calm as a group.
How do my Team members activate their Calm access?
Once the Team Admin has completed the steps outlined in the "Get set up" section of the Team Admin Partner Portal, designated Team members will be able to activate their access to Calm. Team members must access the Team's unique URL and verify their eligibility by entering the same email address that was included on the eligibility file uploaded to the Partner Portal by the Team Admin. After doing so, they will be prompted to create a Calm account or log in if they already have one and their Calm Premium access will immediately apply to their Calm account. If a Team member encounters any trouble, please direct them to this article for further assistance getting started with Calm.
How do I access my Team's Partner Portal as a Team Admin?
As soon as a Team is created, the person who created the Team is emailed with instructions for logging back into their Team's Partner Portal. Please check your inbox for an email from Calm with additional instructions.
On the login screen, click "Forgot Password" if you are having trouble logging in to your Team's Partner Portal.
Can my Team have more than one Team Admin?
Yes! Please reach out to our support team here with the email address of the new Team Admin you would like to add. Please note, only the Admin who was the original purchaser of the Team has access to the Plan & Payment tab which allows the option to purchase additional covered lives.
Can I update who is on our Team mid-year?
Absolutely! The eligibility file uploaded to the Team Admin Partner Portal defines who has access to Calm through a Team and you are able to upload a new eligibility file at any time in order to adjust the members of your Team.
When a new eligibility file is uploaded, the members that are no longer on the list will lose access to Calm Premium provided through your Team at the end of the current month. New members on the eligibility file will be able to activate their Calm Premium access using your Team’s unique URL immediately. Please note that if a new eligibility list exceeds the number of purchased seats on your Team, you will be prompted to adjust your plan.
Can I add additional seats to my Team mid-year?
Yes, the Admin who originally purchased the Team subscription has sole access to add additional covered lives to their Team at a prorated rate from within the Calm Partner Portal. Please note, that you will not be able to decrease the number of covered lives once the purchase is complete.
Will my Team plan auto-renew? How do I cancel the auto-renewal of my Team plan?
To determine the status of your Team subscription, go to the Plan and Payment page of your Team Admin Partner Portal. On this page, Team Admins can cancel the subscription. Once a Teams subscription has been canceled, Team members will continue to have access to Calm until their current subscription period ends.
Am I able to see if my Team members are using Calm?
Yes, the Reporting tab inside the Calm Partner Portal includes aggregated data on how your Team is using Calm, including sign-up rate, engagement rate, the type of content most often listened to, and more.
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