If you have questions regarding our Lifetime Gift Card offer, please see this article.
The link to the promotion is taking me to the app. What do I do?
Your link may be opening our app rather than our website. This discount is only available on the Calm website. To be sure that you are opening the link through our website, please try the following options:
- Open the link with a desktop computer using a web browser; we recommend using Google Chrome.
- Open the link within your email on your phone by tapping and holding the link until a list of options appears. Select the option "Open in New Tab".
- Open the email through an email application such as the Gmail app and tap the link.
My credit card is valid but I'm getting an error when I try to make a purchase.
Please click here to read our help article about this issue for further information and troubleshooting.
When I follow the link to the promotion, I'm logged in as someone else.
This can happen if you are following a link that was emailed to a different Calm user. To resolve this, please follow the link to our promotions here.
I've just purchased this promotion but my app is still locked.
Please ensure that you are signed in to the Calm app using the same credentials used to purchase the Calm subscription. To sign in to the Calm app, tap the 'Profile' button in the bottom right corner of the home screen, and select 'Settings' in the upper right corner. Select "Sign up or Log in" and then choose "Log in" at the bottom of the page.
If you do not see the "Sign up or Log in" option, please first log out of your Calm app on that same screen.
Can I redeem the Lifetime membership promotion if I currently have a subscription?
Lifetime membership promotion can be purchased if you have a yearly subscription. Please just make sure you cancel your yearly subscription after purchasing the Lifetime membership.
Do I need to create a new account to redeem a promotion?
You do not need to create a new account in order to redeem the promotion. You just need to make sure you’re signed in to your existing Calm account. If you already have a Calm account and your screen reads Create your Calm account, please select "Log in". Now, you can enter your Calm account email and password to redeem the promotion on your current Calm account.
Can I purchase this promotion as a gift?
Our Lifetime membership promotion cannot be purchased as a gift, though we are currently offering a discount on gift cards for Lifetime memberships.
Can I apply my past subscription towards a Lifetime subscription purchase?
The cost of a previously purchased subscription cannot be refunded or applied toward a Lifetime offer. With that in mind, purchasing a lifetime subscription now will unlock your subscription access to Calm forever. Since we only offer this discount once each year, we encourage members to consider purchasing while the lower price is available and avoid paying for another yearly subscription.
Can I use a gift card to purchase the Lifetime membership promotion?
1-year membership gift cards cannot be applied towards a Lifetime membership purchase. These gift cards will activate 1 year of access to Calm Premium on your Calm account and do not have a monetary value.
Lifetime membership gift cards can be redeemed for a Lifetime membership and do not need to be applied towards a Lifetime membership purchase. Click here for instructions on how to redeem a Lifetime membership gift card.