Coaching Concierge FAQ

What is Coaching Concierge? 

Coaching Concierge is a free, personalized 20-minute video session with a Calm Coach. Coaches are certified wellness experts that will help you pursue your top health goals and maximize your employer-provided health benefits. Coaches are available on nights and weekends on a first-come, first-serve basis.

Does my employer offer Coaching Concierge? 

If your employer offers a subscription to Calm Premium as a benefit, it is possible that they also have Calm Coaching Concierge as a benefit. Please reach out to your employer's benefits administrator for more information on whether this is included in your Calm benefits package.

How can a Calm Coach help me? 

Your Calm Coach will provide personalized support and can help in three primary ways:

First, they can help you work through sleep, stress, and anxiety-related issues.

Second, they can provide guidance on your top health goals

Third, they will help you understand which employee benefits might be right for you.

How do I set up a Coaching Concierge appointment? 

To set up a Calm Coaching Concierge appointment, please click "Book your Free Session" in the email you received from concierge@breathe.calm.com — please check your spam folder if you don’t receive one within 1 hour of booking. 

I've scheduled a Coaching Concierge appointment. How do I meet with my coach? 

You will meet with your Calm Coach in a HIPAA-compliant Zoom meeting. At the time of your appointment, please click on the "Join Zoom Meeting" button included in the email you received from concierge@breathe.calm.com confirming your appointment time. 

Can I reschedule or cancel my Coaching Concierge appointment? 

To reschedule your Coaching Concierge appointment, please click here and choose a new date and time for your appointment. 

To cancel your appointment, please decline the Calendar Invitation you were sent via email. To find this invitation in your email inbox, we recommend searching your inbox for "Invitation".

You can also cancel or reschedule your appointment by emailing your coach directly. You can find your coach's contact information in the reminder email about your appointment.

Can I meet with my Calm Coach again? 

Coaching Concierge is just one 20-minute session. 

Some employers offer Calm Coaching Courses as an additional feature of their Calm benefits package. Please reach out to your benefits administrator to find out if your organization offers this. 

If your employer only provides access to our Coaching Concierge service, please feel free to email your coach directly by replying to the post-session email you received containing your personalized action plan. If you loved your session, please let your benefits administrator know that you are interested in more opportunities! 

I was given a Calm subscription. How do I access it? 

To gain access to your Calm subscription provided by your employer, please reach out to your HR or benefits administrator and they will share instructions with you.