This issue often happens due to a brief interruption in an internet connection. Please try quitting and restarting the app while making sure you have a strong internet connection, as this may resolve the issue.
If not, you can also try deleting your sessions from your 'Downloads' and then playing the session again. To do so, please follow the steps below:
- Tap 'Profile'
- Tap the gear icon in the upper left corner
- Tap 'Downloads'
Under 'Downloads,' you will see options to delete our different types of content. Tap the option you would like to remove from your downloaded files.
Once sessions or scenes are deleted, they can be re-downloaded at any time.
This may have to do with the battery usage settings you have set for Calm. Please go to: Settings -> Apps, find Calm and click on Optimize battery usage. From here you'll want to make sure Calm is not set to optimize.
If that doesn't fix the issue please confirm that background restrictions are also turned off. You update this by going to Settings -> Apps -> Calm -> Advanced. If you're still having trouble, please click here.