The first thing to do is to make sure you are signed in to your Calm account that was used to purchase your subscription. To log in to the Calm app, tap 'Profile' on your home screen, click Settings gear icon in the upper left corner and then select 'Sign up or Log in.' On this page, tap 'Log in' at the bottom.
If you are already logged in, log out and hard-quit the app, then re-open it and log back in.
If you purchased your subscription via iTunes in the app:
- Log into your Calm account.
- Tap 'Profile'.
- Select the gear icon.
- Tap 'Restore Purchase' to sync your iTunes receipt with your Calm account.
If you purchased your subscription via Google Play in the app, check that you can see the subscription listed under your subscriptions in the Google Play Store app. Then go back to the Calm app and tap a locked session. This should automatically sync your receipt. If not, you will see a purchase screen instead - please contact us if this happens so we can help you sync your subscription.
If you purchased your subscription directly through our website, please check that you are logged in with the same email address that you used to complete your purchase.
If you’re still locked out, please click here or use the button at the top right of the Help Center to submit a request, and include a copy of your receipt as an attachment. If you have any trouble with that form, you can also email us directly at firstname.lastname@example.org.