The first thing to do is make sure you are signed in to your Calm account. If you are already logged in, log out and hard-quit the app, then re-open it and log back in. If you’re on an iOS device, you can also try the ‘Restore Purchase’ option in Settings. If you’re still locked out, send us an email at firstname.lastname@example.org with a copy of your receipt.
Articles in this section
- How do I purchase a subscription?
- How do I turn off auto-renewal or cancel my subscription?
- How are subscriptions billed?
- What does a Calm subscription include?
- Where can I check my subscription status? Am I going to be charged again?
- I purchased a subscription but everything is locked!
- I need to update my payment method
- How do I redeem a Gift of Calm?